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How to Choose The Right Apartment Marketing Agency

You know the feeling when you're trying to choose the perfect Netflix series to binge-watch? The sheer amount of options can be overwhelming. Well, finding the right apartment marketing agency for your apartment might give you a similar vibe. But don't worry; we're here to walk you through this process with this simple guide. Whether you're on a mission to fill those vacant apartments, attract more potential tenants, solve problems, or just save precious time and resources, a great marketing partner can be your game-changer. So, let's dive in.

Fully lease your property
Apartment marketing that's judged on leases, not likes.

What is an Apartment Marketing Agency?

Think of an apartment marketing agency as the Avengers of the marketing world. They specialize in digital marketing for apartments, using their superpowers to help property owners and managers with lead generation, branding, and operational efficiency. Their mission? Attract leads, create irresistible content, and ensure your occupancy rates hit peak performance.

Reasons You Should Work with an Apartment Marketing Agency

  1. Increased Occupancy: In the real estate universe, keeping your apartments occupied is like holding the Infinity Gauntlet. An apartment marketing agency creates marketing campaigns that not only attract potential tenants but keep your property in high demand. They're like your personal team of superheroes ensuring your apartments stay fully leased.
  2. Lead Generation:
    Getting a steady flow of high-quality leads is the key to success for any apartment complex. A good apartment marketing agency will have a deep understanding of lead generation, using digital techniques like SEO, online ads, and social media to turn strangers into signed leases and boosted revenue. They're like the genius inventors of the group, always coming up with new ways to bring in more business.
  3. Building Your Brand: In a crowded market, having a strong brand is like having a superhero identity that everyone recognizes. Many apartment marketing agencies also take on design and brand identity, and can help you create a brand that stands out. The best agencies will take a holistic approach to branding, crafting messages and creating marketing materials that highlight what's special about your apartments. It's like giving your property a unique and iconic super suit that builds instant trust with potential tenants.
  4. Crisis Management and Reputation Building: In today's world, online reviews and social media can make or break your reputation. Many marketing agencies can help you deal with problems and build a good reputation. They handle negative feedback, address tenant concerns, and manage your online image during tough times, ensuring your reputation stays as untarnished as Captain America's shield.
  5. Saving Time and Resources: Just like Spider-Man takes care of the web-slinging, an apartment marketing agency takes care of the marketing tasks. Property managers and leasing agents have a multitude of responsibilities, and marketing is just one of them. By partnering with an agency, you can focus on managing your property while they handle the marketing side of things. It's like having a trusty sidekick who takes care of the heavy lifting.

What to Look for in an Agency

In-house Expertise:

When choosing an agency, look for one with experts in design, online ads, content, and analytics. These experts create visually appealing ads, engage your target audience, and refine campaigns based on data. Many agencies outsource a lot of work over seas to save money on labor -- be sure to ask who will be working on your account so you understand what type of service your project will be getting.

Understanding of the Latest In Marketing for Effective Results:

They should excel in online marketing, staying up to date on the latest in SEO, online ads, and social media. These tools are always changing, so be sure you find a team who stays up to date on what's current in the market.

They Take Time to Understand Your Business Model and Market:

You want an agency that really knows your target market. There are many multifamily "marketing" services out there with low rates and cookie cutter packages, and they can work great for cookie cutter apartments, but many situations call for more than cookie cutter marketing. For example, unique buildings, premium or luxury builds, properties in crowded markets, or Lease Up projects can all benefit from hands on marketing.


Choose an agency that uses creative strategies and visuals to make your property stand out. They should be the artists in your marketing masterpiece.

Communication and Collaboration:

Just like the Avengers work together as a team, good communication between your property management team and the agency is vital. Find an agency that values this partnership and invites your input. Regular communication and collaboration help you achieve better results.

At Lease Engine, we meet with our partners and clients between 1 and 4 times per month, on top of ongoing communication via email or Slack. This focus on face time and active communication allows us to fully understand how our work impacts their business, keeps us aligned, and helps us to address threats or take advantage of opportunities faster. It also helps our clients understand what's going on with the marketing front.

Transparent Pricing:

Different agencies will have different pricing strategies. Cookie cutter agencies will likely be the most affordable, but you may be trading off face to face time with your agency, or custom solutions that truly fit your market. Other times, big name agencies will command a very high price point that will feel out of touch for the average management companies.

At Lease Engine, we are somewhere in between.

Apartment marketing can be complex, and a good agency will take their time to understand your unique situation and the resources you already have in place before giving you a quote. Regardless of the type of agency you decide to go with, make sure the agency is clear about their pricing -- this helps you budget and understand the return on your investment. Avoid agencies with hidden costs or unclear pricing structures.

Cultural Alignment:

Find an agency that aligns with your company's culture. If you are a numbers oriented firm, it might make sense to go with a numbers driven agency. If you value relationships more than anything else, find an agency with similar values.

Data-Driven Strategies:

Look for an agency that uses data to make informed decisions and track results. For many campaigns, there is a lot on the line. Find a partner who looks at the data with a critical eye -- this helps you measure success and helps the agency optimize your budget.

Full-Service Capabilities:

Consider agencies that offer a range of services, from branding to online marketing. This ensures a coordinated approach that resonates with your target audience.

Proven Lead Generation:

Look for agencies that can demonstrate increased lead numbers, higher occupancy rates, and improved conversion rates in their portfolio. This is key to success in a competitive market.

How to Get Started with an Apartment Marketing Agency

  • Start by researching potential agencies online, through industry referrals, or recommendations from peers.
  • Develop criteria specific to your property's needs and evaluate agencies against them.
  • Reach out to agencies to discuss your property's specific needs, capabilities, and communication style.
  • Formalize the partnership by signing contracts and setting clear expectations and goals.
  • Collaborate with the agency to establish key performance indicators (KPIs) and goals for your marketing campaigns.

How to Know if Your Current Agency Relationship Isn’t Working Out

  • Lack of Communication: Effective communication is vital in a successful partnership. If your agency rarely responds or communication is unclear, it's a warning sign.
  • Missed Goals and Deadlines: If your agency consistently falls short of goals and deadlines, it may indicate a misalignment between expectations and delivery.
  • Lack of Transparency: Transparency is essential. If your agency doesn't provide clear insights into their strategies, it can lead to mistrust.
  • Stagnant or Declining Results: If your marketing performance isn't improving, it suggests the agency's strategies may not be working.
  • Cultural Misalignment: If the agency's values clash with your brand, it can create inconsistencies in messaging.
  • Inadequate Reporting and Accountability: A good agency provides detailed reports on your campaigns' performance. Inadequate reporting can indicate a lack of accountability
  • Poor Financial Accountability: frequent budget overruns or lack of transparency
  • Poor Problem-Solving and Conflict Resolution: Frequent struggles to resolve issues or lack of proactivity can lead to dissatisfaction.
Fully lease your property
Apartment marketing that's judged on leases, not likes.

Your agency isn't just a service provider; they're your partner in marketing success. Whether you're just starting the search for a new agency or evaluating your current one, remember these insights to guide you in making informed decisions. In today's competitive real estate market, it's all about choosing the right team to save the day.

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